Saturday, April 18, 2020

A New Wrinkle

After I wrote yesterday, just on a whim, I looked at the Heathrow website.

They have a handy page that lists planes flying that particular day. (Yes, that's how few planes are taking off and landing at this formerly busy airport.)

So who was taking off on Sunday?

Not us.

Our flight was cancelled. Without telling us by phone, e-mail or text.

Thank you, Virgin Airlines.

An HOUR waiting on the phone (which we could never have done, if we were still on the ship) produced a customer service rep who not only showed very little interest in our problem, but didn't seem to care if we got to fly home or not.

Virgin does now have an 'open' option that lets you use your ticket later -- through May 31 with no change in price, and through May 2022, with the ticket amount applied to a flight after that.

Sounds good, right? 

The problem: ticket prices have skyrocketed. We spent almost $600 pp for our original roundtrip tickets. (Return date: May 7, when the ship was supposed to have completed the cruise.)The best reliable tickets we could find yesterday were approx. $535 pp -- for one way on United, Sunday morning.

Sigh.

The other problem: Virgin has repeatedly changed flights on us before...they did it to us before we even started the cruise. What guarantee do we have they won't have some other little fillip to apply in the future?

We should get home by tomorrow night. But it does seem weird that our hotel stay -- 4 nights, paid for by us -- was done, just so we could make that Virgin flight.

Turns out, it didn't really matter.

An interesting change: 20-plus British Airways planes, parked in rows, with engines covered, are still in view from our fourth-floor hotel window. BUT one plane was pulled away tonight! Are they adding flights at Heathrow?

I'm just glad H-O-M-E is growing increasingly near.



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